Amend despatch

You can change the despatched quantity of an order provided the associated invoice has not been printed. Once an order has been invoiced, the despatch records are no longer made available for amendment.

If you want to change the amount despatched after the invoice has been printed, you must cancel the invoice first.

When amending the despatch of non-traceable items:

• You can reduce the despatched quantity. As you reduce the quantity, you can remove or retain the allocation requirement associated with the items.
• You can increase the despatched quantity, provided it does not exceed the amount currently allocated to the order line.

When amending the despatch of traceable items:

• You must select or clear the batch/serial numbers to match the revised despatch quantity.

  Note: A batch/serial number can be displayed as available when despatching goods, even though it has been allocated by other Sage 200 processes. If the batch/serial number is displayed red, you will need to select another number from the displayed list.

• When the despatched quantity is reduced, the allocations are automatically reinstated.

• You can increase the despatched quantity, provided it does not exceed the amount currently allocated to the order line.

  Note: To despatch a different batch/serial number to those allocated to the order line, you must first amend the order line allocation.

The associated invoice details are automatically updated and are available for print. A despatch note is printed if your system is set to Print despatch notes when order despatch is confirmed in the SOP Settings Document Printing tab.

Tip: If you have recorded any tracking or shipping information with the despatch, then some of these details may need to be changed, for example the weight or number of pieces. You can update tracking information for the despatch by using Amend Tracking Information. See Tracking and shipping information for a despatch.