Cancel sales invoices and credit notes

To cancel a sales invoice or credit note

Open: Sales Order Processing > Order Processing > Cancel Invoice.

  1. Select the invoice or credit note from those displayed and click Cancel Document.
  2. Accept or amend the displayed date.
  3. Enter a reason for the cancellation and click OK.

Check when orders have been cancelled

You can see when orders have been cancelled from the Sales Orders List.

Open: Sales Order Processing > Sales Orders List.

  • The Cancelled column shows:

    • Part: Only some of the items in the order have been cancelled, but not all of the items. For example, an order may only be Part cancelled if some items have already been despatched, or if you have deleted items but haven't yet cancelled the order.
    • Full: All items in the order have been cancelled.