Record returned goods

Outcomes of recording returned goods

The despatched quantity is updated for the return line.
Entries are added to the despatch history of the return lines.
If you have chosen to update stock on despatch, the stock balances are increased for stock items.
If you have integrated with Project Accounting and chosen to Generate cost of sales postings for SOP in the Stock Settings Options tab:
- The potential project posting is amended by the quantity of returned stock, or removed if all the stock is returned.
- An actual project posting is made for the received quantity.
- If you have integrated with Project Accounting and you are using Work In Progress (which is selected in the Project Accounting Settings | Posting tab) and you have chosen to Update stock quantities when order despatch is confirmed in the SOP Settings Processing tab:
  - The amended costs, including uplift costs, are posted to the WIP account and not to the Expense account.
  - The WIP value is updated with the amended cost, including uplift.
  See how the WIP account is derived
  - If Use Specified is selected on the cost item linked to the project item in the posting, the WIP account is the WIP code with the specified cost centre and department.
  - If not, then if Split postings between cost centres for balance sheet accounts is selected on the company's System Settings | Operational tab in Accounting System Manager, the WIP account is the project item WIP code and the cost centre and department from the parent project.
  - If Split postings is not selected, the WIP account comes from the project item WIP account and the cost centre and department are blank.
If you have chosen to update stock on despatch on the SOP Settings Processing tab and to keep movement history on the stock item Product Group Details tab, the movement history is updated.

To record returned goods

Open: Sales Order Processing > Order Processing > Goods Despatched and Received > Confirm Goods Received.

Select the returns that you want to confirm as received, using the Select items to return options.

Click Find to locate a specific return.
To receive items for a single warehouse, select the Warehouse.
Click Display. A list of returns matching your criteria are displayed. If there is more than one return matching the criteria, select the relevant returns and click OK.

Each return line shows the Return No, Return Date, Code, Item Code, Warehouse, Bin, Qty to Return, and, selling Unit.

Returns that are on hold are not displayed.
Enter the Delivery date. This defaults to the system date. The delivery date is used to:
- Record any stock transactions generated from the return of the goods.
- Update the stock history.
- Record the cost of sales posting if you have chosen to Generate cost of sales posting for SOP in the stock control settings Options tab.
To specify a bin, select the bin from the drop-down list in the Bin column.
Enter the amount returned in the Qty to Return column.
If you are receiving batch/serial numbered items, record the batch/serial numbers returned.
1. Select the batch/serial numbers received using the check box to the left of the item.
2. Enter the Quantity for batch numbered items. This amount must be a multiple of the item's selling unit.
3. If required, click Attributes to specify the item's properties.
4. To record different batch/serial numbers to those displayed, click Add New.
  1. Enter the new batch/serial number.
  2. If required, enter additional information such as Use by date and Sell by date.
  3. If dealing with a batch item, enter the batch quantity. This amount must be a multiple of the item's selling unit.
5. Click OK to save the information.
Tip:
When dealing with batch/serial numbered items you can also use:
- Find: To search for batch/serial numbered items.
- Show details: To view further information such as the item's supplier and goods in details.
Click Save to confirm that you have completed your changes.