Record return of free text and labour/service items

Use Confirm Service and Free Items For Credit to record the separate receipt of free text and service/labour items.

To record receipt of free text and labour/service items

Open: Sales Order Processing > Order Processing > Confirm Services and Free Text Items > Confirm Services/Free Text Items For Credit.

  1. Select the returns that you want to confirm as received, using the Select items to receive options.
  2. Click Display. The returns matching the criteria are displayed. If there is more than one return, select the relevant returns and click OK.
  3. Enter the Delivery date. This defaults to the system date. This date is used to record the movement history.
  4. Select a return line and record the amount returned in the Qty to Return column.
  5. Click Save to confirm that you have completed your changes.