Adjust sales transactions

You can use the following options to make changes to transactions entered on your customer accounts.

You can:

• Amend Transactions.

  If a transaction has not been allocated, you can amend transaction references and due dates.

• Amend Allocation.

  You can unallocate a transaction, using Amend Allocation.

• Refund Online Card Receipts.

  Refund receipts made using an online service provider such as Opayo (formerly Sage Pay).

• Reverse transaction.

  You can reverse a transaction, provided:

  • It is not an opening balance transaction.
  • It has not been allocated.
  • It does not have a query against it.
  • If it is a bank transaction, it has not been reconciled to your bank statement, and the bank account is in the same currency as your base currency.
  • If it is an online receipt transaction, it has not been partially refunded already and you have user permissions to refund payments.

  Note: You cannot reverse a foreign currency transaction, but you can refund a foreign online receipt.

• Delete Transactions.

  As a last resort to solve balance problems on a customer account, if there is no backup available, or to clear test data on your system before applying live data, you can delete transactions.

• Provisions for Bad Debt.

  Use this to write off customer debt prior to claiming back the VAT.

• Write off Bad Debts.

  Use this to write off customer debts and claim back the VAT.

• Write off small sales amounts.

  If you have small values left on your accounts, perhaps due to rounding discrepancies, you can write these values off.