Amend sales return

You can amend sales returns, according to system setup and your user permissions, if they have not been marked as complete or credit has not been posted in full for the return.

To amend sales returns

Open: Sales Order Processing > Sales Returns > Amend Sales Return.

1. Use the Select orders options to display the return(s).

2. Select a return from those displayed, and click the Amend Return button. The return information is displayed.

   Note: You cannot change the return number.

   Note: If customer alerts have been set up for this customer account and document type, they'll be displayed before you continue. To view the alert messages again, click the alert icon next to the customer account. See Customer alerts.

3. Amend the sales return details as required.

   • If you are dealing with a foreign currency return, set the exchange rate at the header level because the system resets any prices you enter manually to those specified using the Price Book.
   • To add returned items, click Add, select the relevant Return line type and enter the item line details.
   • To edit returned items, select the item and click Edit.
   • To delete a returned item, select the item and click Delete.
   • To change the sequence of items, select an item line and use Move Up or Move Down.
4. To confirm the return, click Save.