Amend sales return status

You can put the return on hold The 'on hold' status indicates that an account or an order has been queried. It is suspended to prevent any processing until the on hold status is removed ('off hold'). or take it off hold.

To amend sales return status

Open: Sales Order Processing > Sales Returns > Amend Sales Return Status.

1. Use the options in the Selection Criteria section of the window to select a specific sales return or range of sales returns.

   Alternatively, click Show All Returns to view all saved sales returns.

2. Select the return from the list.
3. Set the status of the return to either on hold or off hold.
4. You can cancel or view the return by selecting the appropriate button.