Make changes to Opayo (Sage Pay) card receipts

Opayo is the new name for Sage Pay. If you're using Sage 200 Professional versions up to 2020 R1, where you see references to "Sage Pay" in the app, these are referring to the Opayo payment service.

Record details of changes to receipts from customers who paid using Opayo.

You cannot reverse a transaction that has been allocated. If you need to remove allocations made to the customer receipt, you can do so using Amend Allocations.

  • The customer's account balance is updated (increased) by the value of the payment made.
  • The bank account (for the balance sheet) in the Nominal Ledger and in the Cash Book, if used, is credited with the value of the payment.
  • The sales control account (for the balance sheet) in the Nominal Ledger is debited with the value of the payment.
  • If refunding, and the refund was for the full value, the transaction is no longer displayed in the list of refundable transactions.
  • If refunding, and the refund was for part of the value, the outstanding refundable value is shown in the list of refundable transactions.
  • If a customer card reference was entered against the original receipt and the receipt has been fully refunded, the card reference is removed from the customer account details.

What do you want to do?

Open: Sales Ledger > Adjust Transactions > Reverse Transactions.

  1. Select the customer account.
  2. Select the reversible or refundable transaction.
  3. Click Reverse.
  4. Enter the Reference and Second Ref, if required.

  5. Enter the Cheque value.

    Note: The full value of the transaction must be reversed.

  6. Click Save.

    The system generates a sales payment and allocates it to the original sales receipt.

    Note: If the online refund is not successful, you can still reverse the transaction but you will need to refund the money manually.

Open: Sales Ledger > Adjust Transactions > Refund Online Card Receipt.

  1. Select the customer account.
  2. Select the reversible or refundable transaction.
  3. Click Refund.
  4. Enter the Transaction details.

  5. Enter the Value that you want to refund.

    Note: You cannot refund more than the original value of the receipt(s) being refunded. If any refunds have already been made these are taken into account when calculating the maximum value allowed for refund.

  6. Enter the Settlement discount.

  7. The system generates a sales payment for the refunded amount.

    • To allocate the sales payment now, click Save and Allocate. See Allocation.
    • To allocate the sales payment later, click Save.

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See also

What do you want to do?

Allocate customer receipts

Overview

Take card payments with Opayo (Sage Pay)

Other tasks

Amend Sales Ledger allocations

Refund receipts taken via Opayo (Sage Pay)

Correct posted customer transactions

Import Opayo (Sage Pay) transactions