Complete orphaned card transactions
An orphaned card transaction is a transaction that is incomplete due to a loss of connection between Sage 200 Accounts and the online payment provider's website.
If your system crashes while a receipt is returning from your online payment service provider, then an orphaned card transaction will be created in Sage 200 Accounts.
What do you want to do?
Open: Sales Ledger > Utilities > File Maintenance > Complete Orphaned Card Transactions.
- Note the Tran Code for the transaction.
- Check on the online payment service provider website whether there is a corresponding Tran Code reference online.
- If there is, you can create a sales receipt for the orphaned transaction.
- If there is not, you should delete the orphaned transaction and enter the receipt again.
Open: Sales Ledger > Utilities > File Maintenance > Complete Orphaned Card Transactions.
- Select the transaction.
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Click Create Receipt.
The Enter Customer Online Card Receipt window appears.
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Select the Customer details.
Note: The Value defaults to the value on the orphaned transaction.
- Click Save to save the receipt without allocating.
- Click Save and Allocate to save the receipt and allocate the amount to the outstanding transaction.
- Enter the allocation details.
A receipt is created for the transaction on the customer account and the transaction is removed from the orphaned card transactions window. For more information on what happens when a receipt is created, see Use online card receipts.
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Open: Sales Ledger > Utilities > File Maintenance > Complete Orphaned Card Transactions.
- Select the transaction.
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Click Delete.
The transaction is removed from the orphaned card transactions window.
Note: Now enter the original transaction again.