Amend a disputed invoice
While the invoice is marked as disputed, it can be amended to add further items to it. You can also amend the quantity of matched items but you cannot unmatch previously matched items.
Once the amendment has been made to the invoice you can choose to keep the invoice as disputed or accept and post it.
If you decide to accept and post the invoice, the Enter Purchase Invoice window is displayed when you save the amended details. You can use this to amend VAT values and take care of rounding discrepancies where required. The exchange rate cannot be amended. If the Purchase Ledger is enabled for invoice authorisation, the invoice is marked for authorisation.
You cannot accept a disputed invoice if the supplier's account is on hold.
To amend a disputed invoice
Open: Purchase Order Processing > Order Processing > Disputed Invoices.
- Select the disputed invoice from those displayed.
- Click Edit Matched Invoice.
- Amend the displayed details according to your preferred method.
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To post the amended details, click Accept and Post on the record purchase invoice record.
The Enter Purchase Invoice window is displayed which shows the recorded invoice values. You can amend VAT values and take care of discrepancies where required. The exchange rate cannot be amended.
Note: All invoices currently marked as disputed are displayed. Use Dispute Detail to view additional information about the disputed invoice.
The Record Purchase Order window is displayed.