Accept a disputed invoice
Accepting a disputed invoice results in the invoice no longer being marked as disputed and the relevant postings are made to the integrated modules.
If you intend to accept a disputed invoice where goods are pending delivery, and you use a three-way match (invoice matched to the GRN The Goods Received Note (GRN) number is assigned to a record when goods or services are confirmed as received. It is also applied to a record when goods are returned to a supplier during the Confirmed Goods Returned activity.); when the items are delivered the system automatically records the unmatched invoice quantity to that received for the order line.
Once the invoice details are saved the Purchase Ledger Invoice window is displayed. You can use this to amend VAT values and take care of rounding discrepancies where required. The exchange rate cannot be amended. If the Purchase Ledger is enabled for invoice authorisation, the invoice is marked for authorisation.
You cannot accept a disputed invoice if the supplier's account is on hold The 'on hold' status indicates that an account or an order has been queried. It is suspended to prevent any processing until the on hold status is removed ('off hold')..
To accept a disputed invoice
Open: Purchase Order Processing > Order Processing > Disputed Invoices.
- Select the disputed invoice from the list.
- To view comments for the disputed invoice, click Dispute Detail.
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Click Accept & Post.
The Enter Purchase Invoice window is displayed, showing the values recorded for the invoice. You can amend VAT values and take care of rounding discrepancies where required. The exchange rate cannot be amended.