Cancel a purchase return

Provided a purchase return has not been despatched or credited either in full or part it can be cancelled, regardless of whether the return is on hold or not. Cancelling a purchase return changes the status of the return from live to complete. If you have set the system to save cancelled orders, the return information is automatically stored. If you are not saving cancelled orders, the header information containing the supplier details is stored, but the item lines detailing the goods returned to the supplier are removed from the system.

To cancel a purchase return

Open: Purchase Order Processing > Purchase Returns > Amend Purchase Return Status.

  1. To find the return, use the Selection criteria options or click Show All Returns. Show All Returns displays live returns and those on hold, not completed returns.
  2. Select the return that you want to cancel.
  3. Click Cancel Return.
See also

Other tasks

Manage disputed credit notes

Amend a purchase return

Amend the status of a purchase return

Amend goods returned