Accept a disputed credit note
Accepting a disputed credit note, results in the credit note no longer being marked as disputed and the relevant postings are made to the integrated modules. A credit note can be accepted even when the supplier's account is on hold.
If you intend to accept a disputed credit note, and you have not yet returned the goods to your supplier, and you use a three-way match (credit note matched to the GRN The Goods Received Note (GRN) number is assigned to a record when goods or services are confirmed as received. It is also applied to a record when goods are returned to a supplier during the Confirmed Goods Returned activity.); when the items are despatched, the system automatically marks the GRN as credited.
Once the credit note details are saved, the Enter Purchase Credit Note window is displayed. You can use this to amend the VAT values, nominal accounts and take care of any rounding discrepancies. The exception is the exchange rate, which cannot be amended.
To accept a disputed credit note
Open: Purchase Order Processing > Order Processing > Disputed Credit Notes.
- Select the disputed credit note from those displayed.
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Click Accept & Post.
The Enter Purchase Credit Note window is displayed, which shows the recorded credit note values.
You can amend VAT values and nominal accounts where required. You cannot amend the exchange rate.
Note: All credit notes currently marked as disputed are displayed. Use Dispute Detail to view additional information about the disputed credit note.