Enter the sales return address details

Find this screen

Open: Sales Order Processing > Sales Returns > New Sales Return

Open: Sales Order Processing > Sales Returns > Amend Sales Return

1. Select the Return from Address tab.

2. Enter or amend the Return from Address.

   • To use the same address as the credit note (displayed on the Credit Details tab), select Use credit address.

   • To use an existing return from address that you've saved for a customer, clear Use credit address, then select the address from the Delivery address list.

   • To enter a one-off return from address for a customer that you don't want to save, clear Use credit address, and just enter the address details.

   Note - information

   • If you don't select Use credit address and enter a separate return from address, make sure that you check the Country code in the VAT Details section on the Credit Details tab.

     Use the same Country code as you've set for the customer account (on the Trading tab). This makes sure the correct VAT rates are used.

   Note: Addresses always include the City, County and Country fields in the Web Portal, even if Use segmented addresses is not enabled in the Sage 200 desktop.