Enter the credit details (sales return)

Open: Sales Order Processing > Sales Returns > New Sales Return

Open: Sales Order Processing > Sales Returns > Amend Sales Return

  • Select the Credit Details tab.

  1. The Credit Address displays the customer's company address.

  2. Enter the Early Settlement Discount if required.

    • The early settlement discount details will default to the settings from the customer's account (on the Payment tab).

  3. Enter the Return Discount / Surcharge, if you want to apply a Discount or Surcharge, set as a percentage of the return value.

    • The return discount details will default to the Invoice discount set on the customer's account (on the Pricing tab).

    • When you save the return, the return value is checked against any applicable Invoice and order value discounts (set in the Sage 200 desktop). If the return value discount is more than the invoice discount, you can choose which one to apply.

  4. Enter the VAT Details if required.

    • The VAT details will default to the settings from the customer's account (on the Trading tab).

    • You can only change the VAT details if you do not select Use credit address on the Return from address tab.

    • Select Triangulated if the return represents a triangulated transaction for a customer in an EU country. This makes sure that the transaction is marked with the correct indicator on the EC Sales List.