Amend sales order status
Sales orders may be:
- Live. The order has been generated and is in the process of being fulfilled.
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On hold. The order has been put on hold, e.g. because the customer has exceeded their credit limit.
Note:When a sales order is put on hold, the fulfilment method is checked. If the order uses the From Supplier Via Stock or Direct To Customer methods, putting the order on hold affects the processing of the relevant purchase order.
If the purchase order has not already been processed, once the sales order is put on hold you cannot generate the purchase order for the goods.
- Completed. The order has been fully despatched and invoiced, or cancelled.
The order status changes from live, to partially complete, to complete as you perform other tasks, e.g. invoicing, allocating stock, and despatching goods. You cannot amend the status of an order that is complete.
You can use the Amend Order Status window to change the status between on hold, off hold or cancelled.
To amend the status of an order
Open: Sales Order Processing > Sales Orders > Amend Order Status.
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Use the selection criteria to display the order or orders you want to amend.
Alternatively, click Show All Orders to view all orders that have been saved on the system.
If you are using the Project Accounting module, you can also search for orders by their Project Code.
- Select the order or orders from those displayed. Click On Hold or Off Hold as appropriate to put the order on hold, or take the order off hold.
- Click Cancel if the order is cancelled.
Note: To view the details of an order, select the order and click View Order.
What do you want to do?
Amend goods despatch (non traceable)
Amend goods despatch (traceable item)
Amend despatch of free text service/labour items
Other tasks
Print sales order acknowledgements
Reference