This can occur if:
- The price is manually changed when the order is entered.
- The quantity on the order is changed before being invoiced. This updates the order line and applies the latest price. There are several ways the price can change:
- The price is changed in the price band.
- The customer is added to a different price band.
The stock item is added to a Limited price band.
Tip: Don't forget the price in a Limited price band always takes priority.
How can I prevent manual changes to my prices?
You can decide which users are allowed to change the price when entering a sales order using the Sales order user permissions. All Administrators automatically have permission to change the price on orders but you can change this for individual users.
To set the user permissions:
Open: Sales Order Processing > SOP Utilities > System Set Up > User permissions.
- Click Add or select a user and click Edit.
- Clear Override prices and discounts on order lines.