Unable to access item in use by another user message

The following could not be accessed as they are in use by another user.

Why does this happen?

You'll usually see the above message if:

  • You're trying to work with an item that is already open by you or someone else, and you can't both work with this item at the same time.

What do I do next?

  • If you want to try again to process these items, the other user must first stop working with the items. Once they've finished working with the items, select the items to process and select Retry.

  • If only some of the items were in use by another user, then you can choose not to process these items, and only process the items that aren't in use. To do this, select OK.

  • Otherwise, you can select Cancel to stop without processing any items.

If the items are reported as being in use by another user, but that user isn't currently working with them, the user may have a disconnected login that is locking the items. To fix this, see Clear disconnected logins.