Write off a disputed invoice

Use this option to write off the difference between the order price and the invoice price on a disputed invoice.

This option should only be used if you want to accept the invoice price for the goods, but also want to use the original order price for the cost of the goods and you have not chosen to update your stock cost prices when goods are received.

You can only use this option to write off disputed invoices that match the following criteria:

• The dispute code applied to the invoice is set to allow values to be written off.
• The received quantity and the invoiced quantity are the same, but the invoiced price is different to the order price.
• The option Update prices when goods are received has not been selected for any order lines on the purchase order.
• The purchased items are not linked to a sales order.

To write off a disputed invoice

Open: POP Maintenance > Write Off Disputed Invoices.

1. Use Dispute Detail to view additional information about the disputed invoice.
2. Enter a date to select the range of disputed invoices you are interested in. All eligible invoices for write off in the date range are displayed and are prepared for write off.
3. Select the nominal account to post the write off values to.
4. Enter a narrative for the nominal postings (optional).
5. If you are using cost centre breakdown, select the Analyse postings by cost centre and department check box (optional).
6. To prevent a disputed invoice from being written off, clear the check box to the left of the invoice.
7. Click Write Off Invoices.