User Login Status

Find this screen

Select Tools > User login Status.

How to

Clear disconnected logins

There may be occasions when you are disconnected from Sage 200. For example, this may happen if you lose internet access, or if your PC shuts down unexpectedly. In such cases, Sage 200 can record this as a 'disconnected login', and the user's Login status is shown as Disconnected.

When this happens, other users may be unable to open some screens in Sage 200 because they are 'locked' by the disconnected user.

To fix this, you can Log off the disconnected logins to clear these sessions and any locks.

To clear disconnected logins:

1. Select Tools > User login Status.

2. Go to the Disconnected logins tab.

3. Select the users to log off.

   Tip: You can use Ctrl+click to select multiple users at the same time.

   Note: It usually takes around 5 minutes for a disconnected login to appear in the list.

4. Select Log Off.

Check which users are logged in

1. Select Tools > User login Status.

2. Go to the Users tab.

   This shows a list of the users who have successfully logged in and out of Sage 200 without issue.

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Useful info

About the user login status

This displays all users that are logged in to Sage 200 and any users that have become disconnected.

Using User Login Status, you can:

• View users who have been disconnected from the system in an uncontrolled way part way through a session.

• View the users currently logged on to the system.

• Clear any users logins that have become disconnected.

• Receive alerts from Sage 200 Messenger advising of possible issues caused by users abnormally exiting from the system in the event of a system crash, power cut and so on.

Note: If a user has become disconnected whilst editing the menu, that user needs to open and close the menu editor to release the lock.

Connecting to Sage 200 using Remote Desktop Services (RDS)