Amend an allocated transaction

To maintain the integrity of your data, you can't delete transactions once they're posted. In general when you correct mistakes a reverse transaction is created with the same details as the original and a new transaction with your corrections is created.

If you need to amend a customer or supplier transaction that's been allocated, you need to

1. Unallocate it.

2. Make the required changes to the transaction.

3. Re-allocate using the new transaction.

Things to consider

• Existing payments and receipts will need to be unreconciled or removed from a draft reconciliation before they can be amended.

  How to unreconcile a transaction

  Open: Period End Routines > Bank Reconciliation > Unreconcile Bank Transactions.

  1. Select the bank account.

  2. Enter a date range and click Display.

  3. Find the transaction to unreconcile from the top list.

  4. Double-click to move it to the bottom list.
  5. Click Unreconcile.
• For payments and receipts, any reversing transactions, as well as the new receipt or payment will appear on your bank reconciliation. We recommend that you change the Reference on the reversing transactions so you can easily identify these.
• For transactions with VAT, both the reversing and new transaction will appear on your next VAT Return.

• For any transactions with a query flag, you'll need to remove the query flag first.

  How to remove a query flag

  You can remove the query flag from the Allocation screen, Customer Transaction Enquiry screen or Current Transaction Enquiry workspace.

• If you need to correct a foreign currency receipt or payment, you'll need to manually enter a payment to reverse it, create a new receipt and allocate everything. You might need to do this if a receipt has been entered for wrong amount or exchange rate. See Correct posted customer transactions or Correct posted supplier transactions.

Correct allocated customer transactions

Open: Customers > Amend Transactions > Correct Transactions.

1. Select the customer account.
2. Highlight the transaction and click Allocations.
   1. Make sure it's selected on the next screen and click Reverse. Then choose Debit and Credit.
   2. Click Save and then Close the Amend Allocations screen. This returns you to the Correct Transactions screen
3. Check the transaction is still highlighted and click Correct.
4. Make the required changes and click Post corrections.
5. If required, re-allocate the transactions.

See Correct posted customer transactions.

Correct allocated supplier transactions

Open: Suppliers > Amend Transactions > Correct Transactions.

1. Select the supplier account.
2. Highlight the transaction and click Allocations.
   1. Select the transaction and click Reverse, and then choose Debit and Credit.
   2. Click Save and then Close the Amend Allocations screen.
3. Check the transaction is still highlighted and click Correct.
4. Make the required changes and click Post corrections.
5. If required, re-allocate the transactions.

See Correct posted supplier transactions.