Reprint credit notes from sales orders

Use this to reprint credit notes that you entered in the Sales orders module. If you want to reprint credit notes from the Invoicing module, see Print or reprint invoices and credit notes (from Invoicing).

Reprint a credit note

Use this to print another copy of a credit note.

Open: Sales Order Processing > Document Printing > Reprint Credit Notes.

  1. Select the credit note you want to reprint. You can:
    • Choose the credit note number.
    • Choose the credit note date.
    • Choose the return number.
    • Choose the customer linked to the credit note.
  2. If more than one credit note exists, select the credit note to reprint.
  3. Click Print to reprint the credit note.
  4. When you have reprinted your credit notes, click Close.

Make changes to printed credit notes

Once a credit note has been printed it becomes a legal document so most information can't be changed.

If you need to need to change the address, you can do this when reprinting.

If you need to change anything else such as the date or customer order number, you'll need to cancel the credit note and recreate it.

If you've printed your credit note and your customer's address has changed, you can reprint it and change the address.

  1. Select the required document and click Amend Address.
  2. Enter the new address or click Copy from customer if the new address has already been updated on the customer's account.
  3. Click Save. You can then reprint the credit note.
See also

Other tasks

Print credit notes from sales orders