Reprint credit notes for sales returns

Use this to reprint credit notes for sales returns that you entered in the Sales Order Processing module. If you want to reprint credit notes from the Invoicing module, see Print or reprint invoices and credit notes (from Invoicing).

Reprint a credit note

Use this to print another copy of a credit note. The credit note will include the text "COPY" in the header to show it's a reprinted copy.

Open: Sales Order Processing > Document Printing > Reprint Credit Notes.

Choose which credit notes you want to reprint.
- Select Credit note no to show a particular credit note number.
- Select Credit note date to show all credit notes with a particular document date.
- Select Return no to show all credit notes for a particular sales return.
- Select a customer Code to show all credit notes for a particular customer.
Select the credit note to reprint.

The list only shows credit notes that have already been printed.

Cancelled credit notes are not displayed as they can't be reprinted.

Tip: You can use Ctrl+click to select multiple items.
Click Print to reprint the credit notes.

If your customer's address has changed since you first printed their credit note, you can reprint the credit note with the new address.

Select the credit note and then select Amend Address.
Enter the new address, or select Copy from Customer to use the address set on the customer's account.

Note: If you enter a new address here, the address is saved for this credit note, but the address on the customer's account is not updated.
Select Save.

You can now reprint the credit note with the new address.

You can't change most of the information on a credit note because it is a legal document once it has been printed.

If you need to change the customer order number, you can amend the customer order number on the sales return (if all credit notes have not been posted), and then reprint a new credit note.
If you need to change the date, you need to cancel this credit note and then print a new credit note. See Cancel sales invoices and credit notes.