Manage receipt of returned goods

You must confirm the receipt of the goods and services on your sales returns, before you can print credit notes for your customers. If you receive goods that are stored in more than one bin in a warehouse, you must confirm the amount you want to receive to each bin.

You must record the receipt of:

• Stock items.

• Miscellaneous items.

You can choose to record the receipt of these items:

• Free text items and service/labour items.

  This confirmation method is set by default in the SOP Settings - Processing tab, but can be amended for an individual item.

• Invoice and order items.

  You can choose to record despatch by selecting Item requires despatch when you first create the invoice and order item.

You don't confirm receipt for additional charge items, so this affects when you can print the credit note that includes the additional charge. The additional charge item can be credited when the sales return is full or part received, and ready to credit. If a sales return doesn't contain any items that require receipt, then you will be asked if you want to print the return credit note immediately when you save and confirm the return. So if an return only contains additional charge items, and doesn't require receipt, you can print the credit note including the additional charge when you save and confirm the return.