User Login Status

Find this screen

Select Tools > User Login Status.

How to

Clear disconnected logins

Sometimes you might be disconnected from Sage 200 unexpectedly. This might happen when you're using the Sage 200 desktop and your PC crashes or shuts down unexpectedly, or when you're using Web Portal and you lose your internet connection or leave your browser open until it times out.

Users that unexpectedly disconnect from Sage 200 during a session are recorded as a 'disconnected login', and the user's Login status is shown as Disconnected.

When this happens, you may see a message that you can't access a feature or item because it's already in use by another user, but that user can be a disconnected login and not currently using that item in Sage 200. To fix this, you will only be able to access the feature or item if you clear the disconnected login that's associated with that user.

To clear disconnected logins:

1. Select Tools > User login Status.

2. On the Disconnected logins tab, check if any users are disconnected.

   Note: Disconnected logins can take 5 minutes to appear in this list for Sage 200 desktop app users, or 20 minutes for Web Portal app users.

3. Select the users to log off.

   Note - warning

   Important

   We strongly recommend that you follow the action information provided in the Action required pane at all times to maintain the integrity of your data.

   Tip: You can use Ctrl+click to select multiple users at the same time.

4. Select Log Off.

Check which users are logged in

1. Select Tools > User Login Status.

2. Go to the Users tab.

   This shows a list of the users who have successfully logged in and out of Sage 200 without issue.

Automatically remove disconnected logins

To automatically clear disconnected logins:

1. Close System Administration.

2. Restart IIS.

3. Open System Administration.

4. Make sure that the user account that you use for Sage 200 Services has access to all companies.

   1. Select Users.

   2. Right-click the Sage 200 Services user and choose Properties.

   3. Select Access All Companies.

5. Go to the System Administration home page and enable Automatically remove disconnected logins.

6. Close System Administration.

7. Restart IIS twice.

After you enable this setting Sage 200 will check all companies for disconnected logins every 30 minutes and remove them.

If you disable this setting whilst the process has already started, Sage 200 will finish clearing the disconnected logins for all companies.

See Automatically remove disconnected logins.

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Useful info

About the user login status

This displays all users that are logged in to Sage 200 and any users that have become disconnected.

Using User Login Status, you can:

• View users who have been disconnected from Sage 200 in an uncontrolled way part way through a session.

• View the users currently logged on to Sage 200.

• Clear any users logins that have become disconnected.

• Receive alerts from Sage 200 Messenger advising of possible issues caused by users abnormally exiting from Sage 200, for example after a PC crash or power cut.

Note: If a user has become disconnected whilst editing the menu, that user needs to open and close the menu editor to release the lock.

Connecting to Sage 200 using Remote Desktop Services (RDS)