Add a comment to the sales return

Open: Sales Order Processing > Sales Returns > New Sales Return

Open: Sales Order Processing > Sales Returns > Amend Sales Return

You can add comments as lines on the return.

  1. Go to the Return Details tab.

  2. Add a line to the return and select Comment as the Type.

  3. Enter the comment you want to include in the Description.

    Tip: If you can't read the whole Description of the item, select the > button .

  4. You can enter more details for the comment, such as whether to display the comment on customer documents.

    • To view and enter more details, select More actions > More details.

Comment line details

  • Amend the comment in the Item description, if required.

  • Select Show on customer documents if you want this comment to appear on the documents that your customer receives.

See also

Add goods and services to the sales return (standard items)

Add goods and services to the sales return (free text items)

Add an additional charge to the sales return